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Customer Joy

by Michael Wilkes May 27, 2017

Customer Joy

I feel very lucky to have a customer like Sallie Duncan. She wrote an effusive review of my product and shared her joy at finding it. I go back to read it from time to time just for the sheer energy she gives me as a product creator…

"This. This is the most perfect, most beautiful notebook EVER. I absolutely love this journal! … I use this journal at work, and it brings me so much joy. If you love leather, get this. If you love classy things, get this. If you love a notebook/journal/diary that opens easily and lays flat: BUY THIS!!! You need this journal in your life. Seriously, I could hug this thing. The details on the cover are well done, and the entire journal is a pleasure to have and write in… I love it! I am so glad that I bought this. That’s right. I bought it. I didn’t get it for free, didn’t get it as a gift, I was online shopping and found this beauty on my own somehow and made the decision to buy it. I am so glad that I did!
Go on. You know you want it/need it. You will not regret this purchase!"

Sallie — wherever you are — thank you so much for being a customer and sharing your joy with the world!

Photo by Jade on Unsplash

Michael Wilkes
Michael Wilkes

Michael spent way too many years behind a software desk before launching his first physical product. If he is not building something, or preparing to, or cajoling someone else into starting their own business, you'll find him craving Twizzlers and a movie with Ruth or sneaking M&M's at a grandchild's event.


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